At Seji Ahmad | Web Developer & Designer, we strive to ensure our clients are satisfied with the services and digital products we deliver. Please read our return and refund policy carefully to understand how we handle requests for refunds and returns.

✅ 1. Digital Products & Services

All our offerings — including but not limited to custom website designs, UI/UX projects, Google Apps Script web apps, and digital downloads — are digital and intangible goods.

Therefore, we do not offer returns once a product or service is delivered.

💼 2. Eligibility for Refunds

Refunds may be considered in the following exceptional cases:

• Service not delivered: If you paid and no work has started within 10 business days.

• Duplicate payment: If you accidentally made a double payment.

• Major functionality issue: If the delivered web app or product does not meet the agreed scope and cannot be fixed.

To request a refund, please email us at sejiahmad@gmail.com within 7 days of your purchase.

🔄 3. Non-Refundable Situations

We do not offer refunds in these cases:

• Change of mind after purchase.

• Incomplete information provided by the client.

• Work partially completed but client chooses to cancel.

• Client fails to respond after project initiation.

📤 4. How to Request a Refund

Please contact our support team via email with the following details:

• Full Name

• Email Address

• Project/Order ID

• Reason for Refund

• Proof of Payment (Screenshot/Transaction ID)

Email us at: sejiahmad@gmail.com

⏳ 5. Refund Processing Time

If your refund is approved, it will be processed within 7 to 10 business